Introduction

Effective Date: September 1, 2026

Governing Law: State of New York, United States

These Terms of Service ("Terms") govern your use of the FAMBUL GLOBAL platform, available at www.fambulglobal.com and associated applications (the "Platform"). The Platform is operated by Mbuya Gallery LLC, d/b/a FAMBUL GLOBAL ("FAMBUL GLOBAL," "we," "our," or "us"), a New York limited liability company. FAMBUL GLOBAL is an experience marketplace connecting Guests with independent Suppliers (also displayed on the Platform as "Experience Providers") who create and deliver their own Experiences. By creating an account, booking an Experience, or otherwise using the Platform, you agree to these Terms.

Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, and capable of entering into a binding contract, to book an Experience on your own behalf. Where a Supplier's Experience permits participation by minors, the Supplier is responsible for obtaining any required parental or guardian consent and complying with applicable law; any such requirement will be disclosed on the listing.

Eligibility requirements for a specific Experience — such as minimum age, identification, or health or fitness suitability — will be displayed on the listing and form part of your booking.

Platform Accounts & Availability

You must provide accurate information when creating an account and keep it up to date. Only one account may be held per person. We may suspend or terminate an account for fraud, misuse, or breach of these Terms. Unauthorized resale or brokering of bookings, scraping the Platform, or other misuse of the Platform is prohibited.

We reserve the right to cancel a booking or suspend an account where we reasonably suspect fraud, unauthorized payment activity, or abuse of a promotion or discount.

We do not guarantee uninterrupted availability of the Platform and may suspend all or part of it for maintenance, upgrades, security, or other operational reasons.

Intellectual Property

All Platform content, trademarks, logos, designs, software, and text belong to FAMBUL GLOBAL or its licensors and may not be copied, reproduced, distributed, or used without permission, except as necessary to use the Platform as intended.

FAMBUL GLOBAL's Role

Experiences are created, owned, and delivered by independent Suppliers, not by FAMBUL GLOBAL. FAMBUL GLOBAL acts as a limited payment collection agent, and in some markets a general sales agent, for the Supplier in connection with your booking, but is not a party to the underlying Experience itself.

FAMBUL GLOBAL does not supervise, direct, employ, control, or guarantee the performance of any Supplier, nor does it inspect every Experience before it is offered on the Platform.

Although FAMBUL GLOBAL may verify certain information about a Supplier, such verification should not be interpreted as an endorsement, certification, or guarantee of that Supplier or any Experience.

Bookings, Pricing and Payment

The price displayed for an Experience at checkout (the "Listed Price") is set by the Supplier and is the total amount you will pay, inclusive of FAMBUL GLOBAL's service fee, unless the listing clearly discloses additional optional add-ons. Applicable taxes will be disclosed before you complete a booking.

A booking is confirmed once you receive a confirmation through the Platform. Some Experiences require Supplier acceptance before a booking is confirmed, as indicated on the listing.

By booking an Experience, you authorize FAMBUL GLOBAL and its payment processor to charge your selected payment method for the full Listed Price at the time of booking, unless the listing states otherwise. A booking is not confirmed until payment has cleared; if payment is declined, reversed, or fails, the booking will be automatically cancelled.

Cancellations by Guests

You may cancel a booking through the Platform, subject to the cancellation policy shown on the Experience listing at the time you booked. Cancellations made outside the applicable window may not be eligible for a refund. Refunds, where owed, will be processed within fourteen (14) business days of approval.

Refund Eligibility

You are eligible for a full or partial refund if your Experience is disrupted by any of the following ("Covered Issues"):

1. The Supplier cancels the Experience, other than because of a disruption you caused;
2. The Supplier is more than fifteen (15) minutes late, or does not show up at all;
3. The Experience delivered differs substantially from what was advertised;
4. The Supplier is not prepared to deliver the Experience; or
5. The Supplier damages property you provided.

If the Supplier cancels a confirmed booking for a reason other than your own conduct, you will automatically receive a full refund. For any other Covered Issue, please try to resolve the matter with the Supplier first; if unresolved, submit a refund request through the Platform within seventy-two (72) hours of the Experience, with any supporting evidence. FAMBUL GLOBAL will review your request and determine the appropriate refund in accordance with its policies.

Guest Conduct

You agree to comply with all applicable laws and follow the lawful, reasonable instructions given by FAMBUL GLOBAL or the Supplier operating your Experience. Unsafe, disruptive, or unlawful conduct may result in your removal from an Experience without refund, including but not limited to harassment, property damage, excessive intoxication, illegal substance use, refusal to follow instructions, or endangering others.

Sanctions and Export Compliance

You represent that you are not located in, ordinarily resident in, or acting on behalf of any person or entity subject to applicable U.S. sanctions or export control restrictions, and that you will not use the Platform in violation of such restrictions.

Assumption of Risk

Many Experiences involve physical activity, food, or cultural or artistic activities that carry inherent risk. By booking, you accept responsibility for your own health, safety, and belongings, and voluntarily choose to participate with an understanding of those risks. Review each listing carefully, including any physical demands, health or fitness suitability, or accessibility information, before booking.

You are responsible for determining whether an Experience is appropriate for your own health, fitness, medical conditions, allergies, dietary restrictions, or other personal circumstances.

Right to Refuse or Remove

FAMBUL GLOBAL or a Supplier may refuse service, deny participation, or remove you from an Experience for safety, legal, conduct, operational, reputational, fraud-prevention, or security reasons, including breach of local law, harassment, intoxication, refusal to comply with reasonable instructions, or endangering others. No refund is due beyond what the Refund Eligibility section otherwise provides.

Reviews and Content

You may submit ratings, reviews, photos, or other content in connection with an Experience. You grant FAMBUL GLOBAL a non-exclusive, worldwide, royalty-free license to use, reproduce, and display that content in connection with operating and promoting the Platform. Reviews must reflect your genuine experience and may not contain false, abusive, or unlawful content. FAMBUL GLOBAL may moderate, remove, or decline to publish content that violates this Section.

FAMBUL GLOBAL is not obligated to publish every review submitted and may remove a review that violates these Terms or applicable law.

Event Recording, Marketing Use, and Withdrawal of Consent

FAMBUL GLOBAL and, where applicable, the Supplier operating your Experience may photograph, film, or otherwise record the Experience for operational, documentation, or safety purposes. Marketing Use

By booking an Experience, you grant FAMBUL GLOBAL a worldwide, royalty-free license to use photos, videos, or audio recordings from the Experience for marketing, promotional, or editorial purposes, perpetual unless consent is later withdrawn in accordance with the Withdrawal of Consent section below. For participants who are minors, or for users in the European Union or United Kingdom, we will obtain separate, verifiable, and active consent through a designated consent form before using your image, video, or voice for marketing.

You may withdraw consent at any time by contacting admin@fambulglobal.com. Upon withdrawal, FAMBUL GLOBAL will stop new uses and remove the relevant material from our own digital channels within a reasonable period, typically 30 days. Withdrawal does not require recall of already-produced media or third-party reposts outside our control.

Supplier Media Use

A Supplier may also record or use media from their own Experiences. A Supplier's use of images, video, or audio is governed by their own policies and consent procedures. FAMBUL GLOBAL does not control, and is not liable for, how a Supplier uses media it captures independently of FAMBUL GLOBAL.

Disclaimer; Limitation of Liability

FAMBUL GLOBAL is not responsible for the acts, omissions, or conduct of any Supplier or other Guest — your contract for the Experience itself is with the Supplier, and the Supplier's own policies apply to how the Experience is delivered. The Platform is provided "as is," without warranties of any kind, to the maximum extent permitted by law.

To the maximum extent permitted by law, FAMBUL GLOBAL's total liability to you for any claim arising out of your use of the Platform is limited to the amount you paid for the booking giving rise to the claim, except in cases of gross negligence, willful misconduct, or to the extent such a limitation is prohibited by law (including in cases of death, personal injury, or mandatory consumer protections in the European Union or United Kingdom).

Indemnification

You agree to indemnify and hold harmless FAMBUL GLOBAL from any claims, losses, or damages arising from your breach of these Terms, your misconduct, or your violation of applicable law in connection with your use of the Platform.

Privacy

Our collection and use of your personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.

Force Majeure

We are not liable for delays, cancellations, or disruptions caused by events beyond our reasonable control, including natural disasters, severe weather, war, terrorism, civil unrest, strikes or labor disputes, government action, public health emergencies, or infrastructure failures. We will make reasonable efforts to minimize disruption or provide credit where appropriate; refunds remain subject to the Cancellations and Refunds section.

Complaints

If something goes wrong, please raise it with the Supplier and, if needed, our support team as soon as possible — for a refund tied to a Covered Issue, see the 72-hour window in the Refund Eligibility section. For any other formal complaint, please submit it within 60 days of the Experience. We may assist in escalating a complaint about a Supplier-operated Experience, but the Supplier's own policies govern that Experience.

Changes to These Terms

We may update these Terms from time to time. Updates apply only to bookings made after the updated Terms take effect; a booking already confirmed remains governed by the Terms in place when it was made. We will notify you of material changes by email or a notice on the Platform.

Severability and Governing Law

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full effect.

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles.

Dispute Resolution

Except for claims that qualify for small claims court, you and FAMBUL GLOBAL agree to resolve any dispute arising out of these Terms or your use of the Platform through binding arbitration administered under the American Arbitration Association's Consumer Arbitration Rules, rather than in court. Eligible individual claims may instead be brought in New York small claims court.

To the fullest extent permitted by law, you and FAMBUL GLOBAL each waive the right to bring or participate in a class action, collective action, or representative proceeding against the other.

Contact Us

For questions, concerns, or notices, contact us at admin@fambulglobal.com.

EU/UK Guests

Nothing in these Terms affects your statutory rights under UK or EU consumer law.

Right of Withdrawal: Because Experiences are leisure services performed on a specific date, they are exempt from the standard 14-day right of withdrawal under EU and UK distance-selling law.

Data Protection: Personal data is processed in accordance with GDPR, as described in our Privacy Policy.

U.S. Guests

Arbitration: The arbitration provisions in the Dispute Resolution section are governed by the Federal Arbitration Act.

Jury Waiver: You waive the right to a jury trial for any claim subject to arbitration under the Dispute Resolution section.

Venue: Any dispute not subject to arbitration must be brought in the courts of New York, New York.