Introduction

These Experience Quality Standards (these "Standards") set the baseline every Experience listing must meet before it is published, and must continue to meet while active, on the FAMBUL GLOBAL Platform. These Standards are incorporated by reference into, and form part of, the Supplier & Experience Provider Terms between Mbuya Gallery LLC, d/b/a FAMBUL GLOBAL, and Supplier. Capitalized terms not defined here have the meanings given in that Agreement.

FAMBUL GLOBAL may decline to publish, unpublish, or request changes to any Experience that does not meet these Standards.

Listing Accuracy

An Experience's title, description, photos, price, duration, and group size must accurately reflect what a Guest will actually receive. Supplier will keep this information current and update it promptly whenever the Experience changes.

Host-Guided Experience Design

Every Experience must be led by a host with genuine knowledge of, or connection to, what is being shared, who is physically present and actively guiding Guests through the Experience. A listing that amounts to unattended access, a simple ticket or admission with no guidance, or a generic transaction without a host's active involvement does not meet this standard.

Safety and Preparedness

Supplier must maintain any equipment, safety gear, or venue conditions appropriate to the Experience; set a group size consistent with the venue's capacity and the host's ability to safely guide that many Guests; and have a reasonable plan for foreseeable disruptions, such as adverse weather.

Cultural Authenticity and Respect

An Experience must present the culture, tradition, cuisine, art, or history it draws on accurately and respectfully. Experiences that reduce a culture to caricature or stereotype, or that share sacred, ceremonial, or restricted content without appropriate standing to do so, do not meet this standard.

Category Placement

Supplier will list each Experience under the category that most accurately describes it, as published on the Platform. FAMBUL GLOBAL may recategorize a listing where doing so improves accuracy or Guest discoverability.

Photo and Media Standards

Listing photos and video must depict the actual Experience, host, and venue — not stock imagery or content representing a different Experience. Media must be reasonably current and of sufficient quality to give Guests an honest sense of what to expect.

Pricing and Availability

Supplier will keep its calendar and pricing accurate and current, and will not advertise a price that excludes mandatory costs a Guest would need to pay to receive the Experience as listed. Any optional add-ons must be clearly disclosed as optional.

Guest Capacity and Accessibility

Supplier will accurately state group size limits and any physical demands or accessibility considerations of the Experience, so Guests can make an informed decision about whether the Experience is right for them.

Ongoing Quality Monitoring

FAMBUL GLOBAL may monitor Experiences on an ongoing basis using Guest reviews, ratings, complaint history, and other signals. Where an Experience falls below these Standards, FAMBUL GLOBAL may request corrective action from Supplier, temporarily unpublish the listing, or remove it, in accordance with the Agreement. FAMBUL GLOBAL may place a new Experience under a limited-visibility review period before extending it full placement on the Platform.

Guest Experience

Suppliers are expected to create an engaging, welcoming, and well-organized Experience. Hosts should encourage interaction where appropriate, answer Guest questions honestly, and make reasonable efforts to ensure Guests feel included throughout the Experience.