Supplier Code of Conduct

Introduction

This Supplier Code of Conduct (this "Code") sets the standards of behavior FAMBUL GLOBAL expects from every Supplier on the Platform. This Code is incorporated by reference into, and forms part of, the Supplier & Experience Provider Terms between Mbuya Gallery LLC, d/b/a FAMBUL GLOBAL, and Supplier. Capitalized terms not defined here have the meanings given in that Agreement.

Failure to follow this Code may result in Deactivation, removal of a listing, or termination of Supplier's account, in accordance with the Agreement.

Respect and Non-Discrimination

Supplier will treat every Guest fairly, courteously, and with respect. Supplier will not refuse, cancel, or limit an Experience on the basis of a Guest's race, ethnicity, national origin, religion or belief, gender, gender identity or expression, sexual orientation, age, disability, or any other characteristic protected under applicable law.

This Section does not require Supplier to accommodate a Guest where doing so would create a genuine safety risk (for example, a physical activity requiring a minimum fitness level) — but any such limitation must be based on a real, articulable safety or operational reason, applied consistently, and never used as a pretext for discrimination.

Honesty and Accurate Representation

Supplier will represent itself, its qualifications, and its Experiences honestly. Supplier will not:

  1. Misrepresent its identity, credentials, certifications, or affiliations;
  2. Post a listing, photo, or description that misrepresents what a Guest will actually experience;
  3. Submit, solicit, purchase, or incentivize fake or manipulated reviews, or offer Guests anything of value in exchange for a positive review;
  4. Impersonate FAMBUL GLOBAL, another Supplier, or any other person.

Professionalism During Experiences

Supplier will arrive prepared and on time, deliver the Experience substantially as listed, and conduct itself professionally throughout. Supplier will not deliver an Experience while impaired by alcohol or drugs in a manner that could compromise Guest safety, and will maintain and use equipment in safe, functional condition.

Guest Safety

Supplier will not knowingly expose Guests to unreasonable risk of harm. Supplier will hold all permits, licenses, and insurance required for the Experience, will pause or end an Experience if conditions become unsafe, and will follow the emergency cooperation obligations set out in the Agreement if an incident occurs.

Platform Integrity

Supplier will not solicit or encourage a Guest to book outside the Platform in a manner inconsistent with the Non-Circumvention obligations in the Agreement, discourage or retaliate against a Guest for leaving an honest review, manipulate bookings or availability to mislead Guests or FAMBUL GLOBAL, or create or operate more than one Supplier account without FAMBUL GLOBAL's consent.

Respectful Representation of Culture

Where an Experience involves cultural, spiritual, culinary, artistic, or heritage traditions, Supplier will present those traditions accurately and respectfully, without reducing them to caricature or stereotype for entertainment value. Where an Experience involves content that is sacred, ceremonial, or restricted within its community of origin, Supplier is responsible for ensuring it has any necessary permission or standing within that community to share it with Guests.

Guest Privacy

Supplier will handle Guest Information strictly in accordance with the Agreement, and will not photograph, record, or publish identifiable images of a Guest without that Guest's consent.

Communication Standards

Supplier will respond to Guest and FAMBUL GLOBAL communications promptly and professionally, consistent with the response windows set out in the Agreement, and will not harass, pressure, or use abusive language toward a Guest, another Supplier, or FAMBUL GLOBAL staff.

Prohibited Conduct

Without limiting the rest of this Code, Supplier will not:

  1. Engage in fraud, including payment fraud or misrepresenting a booking;
  2. Harass, threaten, or discriminate against any person;
  3. Offer an Experience that is illegal in the jurisdiction where it takes place;
  4. Infringe FAMBUL GLOBAL's or any third party's intellectual property rights;
  5. Misuse Guest Information in violation of the Agreement.

Reporting Concerns

A Guest, another Supplier, or any other person may report a suspected violation of this Code to FAMBUL GLOBAL at admin@fambulglobal.com. FAMBUL GLOBAL will review reports in good faith and may request additional information from Supplier as part of that review.

Enforcement

FAMBUL GLOBAL may respond to a violation of this Code with a warning, required corrective action, Deactivation, or termination, depending on the severity and frequency of the conduct, in accordance with the Agreement. FAMBUL GLOBAL may act immediately and without prior warning where a violation involves a genuine risk to Guest safety.